Summary

Frances is an experienced businessperson with a creative background, who excels at being self-directed and taking on the unfamiliar without hesitation. Dedicated to making sure business operations run smoothly through prioritizing and using analytical and communication skills. Proven ability to manage and execute projects by leading clear communication between parties and maintaining impeccable organization. Always one step ahead, recognized for improving processes and efficiency across multiple positions.

Experience

Sideshow Press - Charleston, SC

    Product Development and Inventory Specialist
    October 2015 - August 2017
  • Responsible for the research and development of new products from start to finish. Notable projects include the development of a custom line of five unique wedding gifts for BHDLN
  • Coordinate product production, manage vendor relations and act as the intermediary between designers, manufacturers, and our own letterpress shop
  • Implemented Trello project management software for easier collaboration with the owners on product ideas
  • Established new systems and tools to drive efficiency in product production and inventory management, saving time and money in overstock and unused inventory:
    • Reconfigured product cost analysis, created custom spreadsheets, timelines, and electronic filing system
    • Created a database of all raw goods, allowing for each product to be built accurately in real time using purchases, inventory numbers, costs, and overhead
  • Manage the inventory of over 70,000 units of products and raw goods through detailed tracking of purchases and adjustments. Propose plan for reorders and discontinuation of products
  • Head the processing of all sales orders across multiple software platforms, including coordinating big box orders and custom products for brands like J.Crew, Pottery Barn, and Starbucks
  • Seasonally prepare for all trade shows and related activities, and work with the sales group to provide them product files, samples, road kits, and update their sales software
  • Oversee the work done by the warehouse distribution center and established packing and shipping guidelines
  • Set up and maintain direct wholesale accounts, and serve as point of contact for sales group representatives
  • Maintain eCommerce website using WooCommerce

Hanse Orga International - Chicago, IL

    Office manager
    March 2014 - August 2015
  • Coordinated trade shows and conferences with the global marketing team, assisted in logistics ranging from travel to transport of marketing materials
  • Fostered relationships with company vendors and resolved issues that arose, oversaw related accounts payable by processing, auditing, and paying invoices
  • Approved monthly employee credit card and per-diem expense reports, made sure they were in compliance with company guidelines
  • In charge of travel management, including all flight, hotel, and car rental activity. Actively reduced travel expenses by initiating changes to company policies and setting regulations with travel agency
  • Managed the leasing and maintenance of a new company car fleet
  • Served as primary liaison for the legal counsel and international IT department
  • Handled customer contract distribution, vendor and payment setup, and pursued delinquent accounts
  • Ran all HR functions, including overseeing new hire onboarding and documentation, managing all employee benefit plans, and handling the approval and management of time and expense records
  • Led the development of a more comprehensive and efficient HR management system. Improvements included creating a HR guidebook for management and benefits deductible calculator, implementing a new paid time-off structure, developing an improved expense system, and initiating vision insurance
  • Facilitated payroll process by reporting commissions, deductions, hires, and severance packages

Table Fifty-Two Restaurant - Chicago, IL

    Office Manager
    March 2010 - March 2014
  • Organized and executed essential operational documents, including business licenses, credit applications, membership renewals, contracts, and client and vendor records
  • Assisted with accounting by managing the restaurant invoices, billings, credit receipts, and sales reports, as well as executing chargebacks, staff reimbursements, and payments to vendors
  • Maintained all office supplies and equipment, implemented an inventory management system that reduced expenses
  • Supervised the induction of new employees and maintained administrative paperwork on all personnel
  • Served as first point of contact for all calls and general correspondences
    Event Coordinator, March 2010 - March 2014
  • Promoted, booked, and coordinated private events, which generated over $280,000 in revenue in 2011 and 2012
  • Acted as the liaison between the clients, Chef and event staff to create custom menus, build and communicate the event timeline, design the physical layout, and coordinate staffing
  • Established a new pricing system for private events to increase small group bookings based on analysis of historical booking data
    Head Reservationist, January 2010 - March 2010
  • Configured floor plans and reservation schedule to maximize daily seatings by analyzing Open Table reports
  • Enhanced customer experience by determining customer needs, designing innovative solutions, and executing those solutions through staff communication and coordination

    Blush & Bashful Event Boutique - Chicago, IL

    Wedding Planner Intern
    June 2008 - October 2008


FLATFILE galleries - Chicago, IL

    Gallery Assistant
    May 2007 - December 2007
  • Supported the gallery in its daily operations, including reception, clerical work, and physical care of art
  • Prepared for, hosted, and broke down gallery shows. Responsible for interior painting, applying and hanging signage, labeling the art work and post-show inventory management

Education & Honors

    Columbia College Chicago, Chicago
    BA in Art, Entertainment and Media Management, Graduated May 2008
  • Concentration in Visual Arts Management and Entrepreneurship
  • GPA: 3.82; Dean’s List every semester; Award for Best Business Plan in the graduating class
  • Santa Reparata International School of Art, Florence, Italy
    January 2007 - May 2007

    Indiana University, Bloomington, IN
    August 2004 - June 2005

Technical Skills

    PC and Mac, Microsoft (Publisher, Powerpoint, Excel, Word, Outlook), Pages, GenesisWorldwide, Google Drive, Web Commerce Management (WooCommerce), Inventory Management (Dear Systems, ShipStation) Brandwise, Authorize.net, Trello

TELEPHONE

860 716 6266

INSTAGRAM

@fmoliver

LINKEDIN

Profile

© 2017 Frances Morgan Oliver